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FAQ

Please see below for some of our frequently asked questions. 

We'd be happy to answer any other questions, so please don't hesitate to email us or call!


1.  Is this product gluten-free?

Yes.  We use certified gluten-free oat flour as our flour base.


2.  Are the mixes dairy-free?

No, they are not.  ALL of our mixes use a pure whey isolate protein powder (lactose-based), as well as either powdered buttermilk or powdered non-fat milk. Some flavors use yogurt or cream cheese as well.


3. What do I need to add to the mix to make my pancakes?

Just water! Mix as directed on the package (1/3 cup dry mix with 1/4 cup water - more or less to thickness preferences) and pour onto a pan or griddle over medium/medium-high heat/~200 degrees F, and when the pancakes are bubbly with the edges lightly golden, flip for another 1-2 minutes. Serve and enjoy!


4.  Is this product safe for children?

Yes- most definitely! We have consulted with pediatricians at a top childrens' hospital in the country to ensure that this would be OK for pancake lovers of all ages.


5. How many pancakes or waffles does a single-serving make?

This truly depends on how big you make you pancakes or the size of your waffle iron.  Typically, 1/3 cup dry mix makes two 4" pancakes, or 1-2 waffles.


6. Will there be additional flavors coming out? If so, what are you considering?

Cookies & Cream, Lemon Mixed Berry, Gingerbread, and Banana Chocolate Chip are just a few of the potentials for our next flavors... subscribe to our newsletter so that you can be in-the-know about new flavor releases! We welcome suggestions and ideas, so please feel free to email us anytime or reach out to us on Instagram @pamcakespancakes!

 

7. What is your return policy?

We do not accept returns or offer exchanges on our mixes (even if unopened) as it is still a potential safety hazard.  We want to ensure your happiness with all of our products, so please let us know how we can better help you troubleshoot any potential issue. We will accept returns on UNUSED, non-food merchandise, but we kindly request that you pay to have the original item shipped back to us and we will refund you for the item (less original shipping and less a restocking fee). Thanks!

8. Help! I didn't get my package!

We are not responsible for any lost or stolen packages.   By all means, please do let us know if you have not received it so that we may better assist you in trying to locate it.  We sure do want you to get your yummy order! 

Once we have shipped your order, USPS is responsible and Pancakes' Pancakes no longer has control over your item nor does Pamcakes' Pancakes assume any responsibility for replacing it.  PLEASE be sure you leave us your correct shipping address! We will gladly resend a package if returned to us, but kindly ask that you remit shipping fees again and verify a correct shipping address before we send out a new package.  Thanks!