Please see below for some of our frequently asked questions.
We'd be happy to answer any other questions, so please don't hesitate to email us or call!
1. Is this product gluten-free?
Yes. We use certified gluten-free oat flour as our flour base.
2. Are the mixes dairy-free?
No, they are not. ALL of our mixes use a pure whey isolate protein powder (lactose-based), as well as either powdered buttermilk or powdered non-fat milk. Some flavors use yogurt or cream cheese as well.
3. What do I need to add to the mix to make my pancakes?
Just water! Mix as directed on the package (1/3 cup dry mix with 1/4 cup water - more or less to thickness preferences) and pour onto a pan or griddle over medium/medium-high heat/~200 degrees F, and when the pancakes are bubbly with the edges lightly golden, flip for another 1-2 minutes. Serve and enjoy!
4. Is this product safe for children?
Yes- most definitely! We have consulted with pediatricians at a top childrens' hospital in the country to ensure that this would be OK for pancake lovers of all ages.
5. How many pancakes or waffles does a single-serving make?
This truly depends on how big you make you pancakes or the size of your waffle iron. Typically, 1/3 cup dry mix makes two 4" pancakes, or 1-2 waffles.
6. Will there be additional flavors coming out? If so, what are you considering?
Cookies & Cream, Lemon Mixed Berry, and Banana Chocolate Chip are just a few of the potentials for our next flavors... subscribe to our newsletter so that you can be in-the-know about new flavor releases! We welcome suggestions and ideas, so please feel free to email us anytime or reach out to us on Instagram @pamcakespancakes!
7. What is your refund/return policy?
We do not accept returns (unless the product arrived damaged or incorrectly filled per your placed order) or offer exchanges on our mixes (unless unopened) as it is still a potential safety hazard. We want to ensure your happiness with all of our products, so please let us know how we can better help you troubleshoot any potential issue. We will accept returns on UNUSED, non-food merchandise, but we kindly request that you pay to have the original item shipped back to us and we will refund you for the item (less original shipping, less discount codes if applicable, and less a 30% restocking fee).
We do not provide any refunds unless the product is damaged/defective, or returned completely intact to us. We sure do love our product and that’s what our customers, say, too! While we anticipate that you will love our mixes, we cannot provide 100% guarantee that everyone’s tastebuds will adore them the same way. As such, we do not offer nor guarantee refunds on products based on taste preferences. Thanks!
If you need any items returned, exchanged, etc., we kindly ask that you contact us within the first 30 days of having received your order. We reserve the right to only address returns, etc. within that time frame. Thank you!
8. Help! I didn't get my package!
We are not responsible for any lost or stolen packages if you did not elect to use Route package protection at the time of your checkout. 1) If you elected to use Route package protection, please reply to their email to notify them of a lost or missing package. 2) If you did not use Route, by all means, please do let us know if you have not received it so that we may better assist you in trying to locate it. We sure do want you to get your yummy order!
Pamcakes' Pancakes is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims. Pamcakes' Pancakes is not responsible for any package(s) once it is in the hands of USPS or UPS.
Once we have shipped your order, UPS/USPS is responsible and Pancakes' Pancakes no longer has control over your item nor does Pamcakes' Pancakes assume any responsibility for replacing it. PLEASE be sure you leave us your correct shipping address! We will gladly resend a package if returned to us, but kindly ask that you remit shipping fees again and verify a correct shipping address before we send out a new package. Thanks!
9. Do you ship internationally?
Yes- we absolutely do! Please proceed to check out with your cart on the site. When you are at check out, you'll be able to see the calculated shipping costs per your order size and shipping destination. Please note that we are not responsible for any delay in shipping due to customs processing on your order per your country. Orders may take 3 days to several weeks to arrive based on your country's unique import laws and customs inspections.
10. Manufacturing Production Insight:
All of our mixes are gluten-free. However, they are produced in a facility that can handle other materials containing gluten, nuts, tree nuts, shellfish, soy and milk. This is an FDA-regulated facility that is required to sanitize between creation and packaging of EACH of our flavors, as well as between other companies to minimize risk of trace contamination from allergens. Our manufacturer has an independent third party test each batch that is produced on every manufacturing run before it is sent to distribution to verify that it is meeting our standards and is gluten-free. We aim to be transparent with our processes and to keep you safe and informed.